Our Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, services, and communications. This includes communications delivered through RingCentral, our third party communications provider for phone calls, text messaging (SMS/MMS), voicemail, and related services. By using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
If you have consented to receive text messages from ATM Home Health Care Services, you may receive messages related to the following:
A. Information You Provide• Patient’s address, contact numbers, name of family members, email address• Staff member’s address, contact numbers, name of family members, email address• Company’s information, Hospital information• Information submitted through forms, applications, or inquiries• Any content you send to us via SMS, phone, or email
B. Information Collected AutomaticallyWhen you interact with our website or communication systems, we may automatically collect:• IP address• Device information• Browser type• Usage data and analytics• Cookies and tracking technologies (if enabled on our website)
C. Information Collected Through RingCentralWhen you communicate with us via phone or text, RingCentral may collect:• Call logs (numbers dialed, duration, timestamps)• SMS/MMS message logs• Call recordings (only if enabled and disclosed)• Device and network information• Service usage data RingCentral processes this information on our behalf as a service provider.
C. Information Collected Through RingCentralWhen you communicate with us via phone or text, RingCentral may collect:• Call logs (numbers dialed, duration, timestamps)• SMS/MMS message logs• Call recordings (only if enabled and disclosed)• Device and network information• Service usage data RingCentral processes this information on our behalf as a service provider.
SMS Consent Communication
The information as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
How We Use Your Information
We use personal information to:• Provide and manage our services• Respond to inquiries and customer support requests• Send appointment reminders, updates, or notifications• Communicate via SMS, phone, or email• Improve website performance and user experience• Maintain security and prevent fraud• Comply with legal and regulatory requirements
How We Use SMS/Text Messaging
You may opt-in to receive SMS messages from ATM Home Health Care Services in the following way:• Message frequency may vary depending on the type of communication• Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.• You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
• You can opt out of receiving SMS messages verbally, during a conversation• If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at atmhomecareservices.com/privacy/ or call us at (267-239-5154)
• Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
We do not sell, rent, or share SMS opt in data or consent with third parties.
How We Share Information
We may share information with:• RingCentral, solely for the purpose of delivering communications• Service providers who support our operations (hosting, analytics, CRM, etc.)• Legal authorities when required by law• Third parties only with your explicit consent
We DO NOT sell personal information.
Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to:• Improve functionality• Analyze website traffic• Enhance user experienceYou may adjust your browser settings to disable cookies.
Data Retention
We retain personal information only as long as necessary to:• Provide services• Maintain business records• Comply with legal obligationsRingCentral may retain communication logs in accordance with its own retention policies.
Data Security
We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.
Your Privacy Rights
Depending on your location, you may have the right to:• Access your personal information• Request corrections• Request deletion• Opt out of marketing communications
To exercise these rights, contact us at: admin@atmhomecareservices.com
Children’s Privacy
We do not knowingly collect information from children.
Third Party Services
Our website and communications may link to third party platforms. We are not responsible for the privacy practices of those services.RingCentral’s privacy policy is available on its website.
Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.